FAQ
What is AidersPlus?
AidersPlus is a local marketplace for premium event and experience equipment. You can rent items like audio bundles, event lighting, projectors and screens, photo booth setups, and backdrops, without needing to buy or store them.
Where do you operate?
We’re starting in Oakville, Ontario and nearby areas (Burlington and Mississauga) as we grow supply. Over time, we’ll expand across the GTA.
What can I rent on AidersPlus?
Our launch focus is approved event and experience equipment, such as:
Speakers, stands, mixers, wireless microphones
Uplight kits and event lighting
Projectors and screens
Photo booth setups
Backdrops, pipe-and-drape, arches, and premium décor bundles
We keep a strict list at launch to maintain quality and safety.
What items are not allowed?
To protect the community, we don’t allow certain high-risk items, including:
Power tools, ladders, heavy machinery
Inflatables/bouncy castles
Weapons or restricted items
Propane heaters, open flames, fireworks
Anything requiring specialist installation, rigging, or construction
How do bookings work?
Browse the marketplace and choose your dates
Book and pay securely (rental fee + deposit if required)
Pickup using a checklist and photos
Return on time and confirm condition
Deposit is released after a successful return
Do I have to pay a deposit?
Some items require a refundable security deposit, especially higher-value gear. Deposits help protect owners and keep rentals fair.
If everything is returned on time, complete, and in good condition, the deposit is released.
What is the Damage Waiver?
The Damage Waiver is an optional add-on at checkout that provides extra peace of mind. If accidental damage happens during the rental, it may help cover eligible repair or replacement costs, subject to limits and exclusions.
It does not cover theft, loss, missing parts, intentional damage, misuse, late returns, or normal wear and tear. Deposits apply first.
(You can link here to your Damage Waiver Policy page.)
What happens if something is damaged?
If damage happens:
The owner must report it within 24 hours of return
Photos and proof of cost (repair quote or replacement cost) are required
AidersPlus reviews the evidence and makes a decision
Deposits apply first, and waiver coverage may apply if purchased
What happens if something is missing?
Missing parts or accessories may be charged to the renter based on the listing’s “what’s included” checklist and return confirmation.
Can I cancel a booking?
Yes. Cancellation rules depend on the booking and are shown at checkout. If you need to cancel, do it as early as possible so the owner can re-list availability.
(You can link here to your Cancellation Policy page.)
Do you offer delivery?
At launch, most rentals are pickup and return, but select owners may offer delivery as an add-on. Delivery options, if available, will show during booking.
How do pickup and return work?
Pickup and return are confirmed with:
A simple checklist (“what’s included”)
Photos at pickup and return
This protects both renter and owner and reduces misunderstandings.
How long can I rent items for?
Most items can be rented daily or as weekend bundles. Some owners may offer weekly pricing for longer needs. You’ll see the options on the listing.
How do I become a supplier (list my gear)?
Go to List Your Gear and submit your details. We’re onboarding suppliers in a controlled way during the Oakville pilot, and we focus on approved categories and bundle-style listings.
Do you verify suppliers?
We start with basic verification and an approval process for listings. For higher-risk items, we may require extra checks before a listing goes live.
How do suppliers get paid?
Suppliers are paid after the rental is successfully completed and the return is confirmed (and after any claim window, if applicable).
Is AidersPlus insured?
AidersPlus is building trust and protection in layers. We use deposits, pickup/return proof, and an optional damage waiver program. As we scale, we will expand protection options further. Always review the listing rules and policies before booking.
How do I contact support?
If you need help, contact us anytime:
Call or text: 289-400-0661
Or use our Contact page.
Didn’t see your question here? Reach out and we’ll help.