Safety and Trust at AidersPlus
We’re building AidersPlus to be simple, fair, and safe for both renters and owners. Because we focus on premium event gear, we use clear rules, deposits, pickup and return proof, and an optional damage waiver to reduce confusion and protect everyone.
Approved items only
Allowed in our Launch phase
Audio bundles (speakers, stands, mixers, wireless mics)
Event lighting (uplights, light stands, DMX kits)
Projectors and screens
Photo booth setups
Backdrops, pipe-and-drape, arches, flower walls
Premium décor bundles (set-based)
Select premium seating or table sets (set-based)
Not Allowed(For safety and liability)
Power tools, ladders, heavy machinery
Inflatables and bouncy castles
Weapons or restricted items
Propane heaters, open flames, fireworks
Anything that requires rigging, construction, or specialist installation
Deposits are part of responsible renting
Many items on AidersPlus require a refundable security deposit. Deposits help protect owners and keep rentals fair.
How it works:
The deposit is collected at checkout
If the item is returned on time, complete, and in good condition, the deposit is released
If there is verified damage, missing items, or major late return, some or all of the deposit may be used
Pickup and return are verified
Every booking follows a simple handoff process so both sides are protected.
At pickup:
Take clear photos of the item and accessories
Confirm the “what’s included” checklist
Confirm the item is working (where applicable)
At return:
Take return photos
Confirm all parts are returned
Confirm the condition
This creates a clear record, which keeps things peaceful and fair.
Optional damage waiver for extra peace of mind
Every booking follows a simple handoff process so both sides are protected.
For some bookings, renters can add a Damage Waiver at checkout. If accidental damage happens during the rental, it can help cover eligible repair or replacement costs, subject to limits and exclusions.
Important:
The Damage Waiver is a protection program, not insurance
It does not cover theft, loss, missing parts, intentional damage, misuse, late returns, or normal wear and tear
Security deposits apply first
Read the damage waiver policy
Late returns affect other people’s events
Because most rentals are event-based, timing matters. Late returns may trigger late fees and can affect deposit release.
What we expect:
Return items on time
Communicate early if something changes
Keep items in protective cases during transport
If something goes wrong, we follow a clear process
Because most rentals are event-based, timing matters. Late returns may trigger late fees and can affect deposit release.
We aim to resolve issues calmly, based on evidence and clear rules.
If damage or missing parts are found:
The owner must report the issue within 24 hours of return
Photos and proof of cost (repair quote or replacement cost) may be required
AidersPlus reviews and decides: approve, partial approve, or deny
Deposits are applied first, and waiver coverage may apply if purchased
Read the damage waiver policy (link)
Simple tips that keep everyone safe
Meet in a safe location whenever possible
Do not share personal banking details outside the platform
Use the checklist and take photos every time
Keep communication polite and inside the platform where possible
If something feels unsafe, do not proceed. Contact support
Support
If you have questions or something doesn’t feel right, contact us and we’ll help.